Refund, Return & Cancellation Policy

This Policy applies to NFC cards and other products or paid services purchased directly from BumpLnk.

Products are sold through arranged local meetups, with payment collected after handover. We do not currently offer online checkout, deposits, advance payment, or shipping. We want defective, damaged, or incorrect products to be handled fairly and promptly. Nothing in this Policy removes rights or remedies provided under applicable Philippine law.

Tell us as soon as possible if you want to cancel or change a meetup arrangement, preferably before customization begins. Under our current sales model no payment is taken before handover, so there is no prepaid amount to refund, cancellation deduction, or cancellation charge. You may decline the product before the handover and payment are completed. After a completed purchase, returns and refunds follow the sections below and applicable consumer law.

If a supplied card is defective, materially damaged at handover, incorrectly produced, or unable to perform its advertised NFC function because of a product defect, contact us promptly. Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, or refund. Inspecting or testing a card at the meetup does not waive remedies for hidden defects. Defect remedies are separate from the voluntary six-month replacement allowance, do not consume that allowance, and are not cut off by its expiry.

If you receive the wrong product, customization that differs from your approved proof, materially damaged goods, or an incomplete order, contact us with the purchase details, a description, and reasonable evidence such as photographs or a short video where available. Where BumpLnk is responsible, we will arrange an appropriate remedy, including a remedy required by law.

Check names, spelling, artwork, layout, and links in any supplied proof before approving it. If a correctly produced card matches the information or proof you approved, a correction to your supplied information is not a production defect and any remake price must be agreed beforehand. This does not excuse our production mistakes or departures from the approved proof. The cancellation section applies until purchase completion; after handover and payment, customized products are generally not refundable solely because of a change of mind. Mandatory remedies for defects or misdescription remain available.

After handover and payment, a correctly produced, non-defective product is not guaranteed a refund or exchange solely because you changed your mind. We may voluntarily accommodate an unused, non-customized product case by case. Before purchase completion, the cancellation section applies. These rules do not affect statutory remedies for defects.

Damage caused after proper handover is generally not a product defect. Qualifying accidental damage or loss may be covered by the voluntary allowance below. Intentional damage, deliberate misuse, unauthorized NFC reprogramming or alteration, counterfeit cards, and fraudulent claims are excluded from that allowance. A request is assessed fairly using reasonable evidence; these exclusions do not remove remedies for defects that existed when the product was supplied.

Before requesting a return, confirm that NFC is enabled and supported on the device being used. Some devices require specific positioning or settings. A card that does not function on one device is not necessarily defective. BumpLnk may assist with basic troubleshooting before determining whether replacement is appropriate.

Our current bundle offers include the following voluntary allowance for lost cards or accidental physical damage:

• 3-card bundle: no free replacements under this allowance;
• 5-card bundle: up to 2 free replacement cards in total;
• 10-card bundle: up to 5 free replacement cards in total.

The allowance is per original purchased bundle, not per card or account. It lasts six calendar months from the original meetup handover date recorded for that purchase. Contact us within that period to claim; an arranged pickup after the period does not invalidate a timely claim. If the ending month has no matching day, the period ends on that month's last day. Replacement cards do not restart or extend the period or create another allowance.

We verify the original purchase, bundle, remaining allowance, and your right to request a replacement. A purchase reference or reasonable alternative evidence can establish ownership. For damage, we may reasonably request a photo or inspection of the affected card. A lost card does not need to be returned; report its identifier if known so we can review deactivation. We may ask for reasonable loss details, but do not require you to produce a card you no longer have.

Qualifying replacements are supplied without a card charge through an arranged local pickup. They replace an affected original or previously supplied replacement card with the same profile type and agreed customization, subject to available equivalent materials. They are not extra active cards, a cash credit, an upgrade, or a new bundle. We review deactivation or replacement of the affected card's routing and confirm arrangements with you. We will not silently charge for an ineligible request: any paid replacement needs your agreement first.

This allowance is separate from statutory defect remedies and is not reduced by a replacement made to correct our defect or mistake. The offer agreed for an existing purchase is not retrospectively reduced by later policy changes. An approved transfer does not duplicate or reset it.

Where inspection or a return is reasonably needed, contact us to arrange a local meetup before bringing the product. We will provide reasonable arrangements for a defective or incorrectly supplied product as required by law. Current sales and allowance replacements use local handover rather than shipping. A lost-card allowance claim does not require a physical return. Any voluntarily agreed alternative transport arrangements and costs must be disclosed and agreed beforehand and must not remove mandatory consumer remedies.

When a refund is approved or required by law, we will confirm the amount, any reasonably required return, and the payment arrangement with you. A cash payment can be refunded through an arranged meetup; another method may be used by mutual agreement. We aim to initiate an approved refund within 5–10 business days after approval and any required return, or sooner where the law requires it. A payment provider may take additional time to post a transfer. This processing target does not extend a mandatory legal deadline.

A pilot or promotional feature follows the written offer's eligibility, duration, limits, and available capacity. It does not automatically convert to a paid subscription. Future paid digital services require disclosed pricing, cancellation and refund terms, and affirmative agreement before a charge. If a paid feature is charged but not provided, or a duplicate charge or billing error occurs, contact us for investigation and an appropriate remedy. Mandatory rights under Philippine law continue to apply.

Contact hello@bumplnk.click and include your name, purchase reference or other reasonable purchase evidence, handover date if known, product, description of the problem, and any evidence reasonably available. For the bundle allowance, we will confirm eligibility, the remaining count, and local pickup arrangements. You do not need to buy another product to request a statutory remedy.

Do not publicly post payment credentials, passwords, authentication codes, or other sensitive information.

BumpLnk maintains an internal complaint and redress process through its support channel and aims to investigate complaints promptly. Consumers may also exercise rights and remedies available through the Department of Trade and Industry or another competent authority. Nothing in this Policy limits mandatory consumer rights.